Tag Archives: client intake

Reading Your Client’s Mind: The Art of the Follow-up Question

When I’m interviewing new massage clients, there’s a trick that I do that makes me seem psychic. It goes a little something like this: They’ll mention that they have headaches, and I’ll ask where. They’ll point to their temples, and I’ll ask if they also have jaw pain/dysfunction. “Yeah, I do! How did you know?”

I’ll give them an enigmatic smile and say, “a magician never reveals his tricks.”

Via Alan Levine, CC BY 2.0
Via Alan Levine, CC BY 2.0

… Not really 🙂 I’ll take the opportunity to let them know about their temporalis muscle, and how jaw problems can refer up into the temples, and vice versa. I’ll emphasize the reciprocal relationship between the two areas, and let them know that I’d like to work with areas related to their pain rather than just concentrating on any one spot. They’re usually pretty enthusiastic about this approach. ... continue reading.